Читать реферат по английскому: "Team Conflict Resolution Essay Research Paper Running" Страница 3

(Назад) (Cкачать работу)

?One of the keys to emotional intelligence and emotional awareness is the ability to understand the difference between validation and invalidation. To validate someone’s feelings is to accept, understand, and nurture their feelings. To validate is to acknowledge and accept one’s unique identity and individuality. Invalidation, on the other hand, is to reject, ignore, or judge their feelings, and hence, their individual identity. When we validate someone, we allow them to safely share their feelings and thoughts. We are reassuring them that it is okay to have the feelings they have. We are demonstrating that we will still accept them after they have shared their feelings. We let them know that we respect their perception of things at that moment. We help them feel heard, acknowledged, understood and accepted. Sometimes validation entails listening, sometimes it is a nod or a sign of agreement or understanding, sometimes it can be a hug or a gentle touch. Sometimes it means being patient when the other person is not ready to talk. A few keys to validation are: Acknowledging the other person’s feelings, identifying the feelings, offering to listen, helping them label the feelings, being there for them; remaining present physically and emotionally, feeling patient, and feeling accepting and non-judgmental.? Mayer, J.D., DiPaolo, M.T., & Salovey, P. (1990). Perceiving affective content in ambiguous visual stimuli: A component of emotional intelligence. Journal of Personality Assessment, 54, 772-781.

After, all members of the team have participated in the first four steps. Gain agreement on, and concur upon responsibility for a solution. Then the team assigns responsibility to members to ensure that the solution is implemented.

Failing to plan sufficiently on how to implement and measure the value of the chosen solution is a trap that many teams fall into. After a long or difficult debate on the positions and concerns, group members become too exhausted to participate in a vigorous discussion of how to evaluate and implement the solution. The evaluation of the solution needs to be based on a set of pre-determined metrics developed by the team. Implementation needs to be planned, managed, and monitored. There needs to be resources available and used to implement the solution. Without taking the time to properly evaluate and implement the solution, the entire process of developing a solution is useless.

The team needs to set up follow up meetings to evaluate the progress of the implementation of the solution. One successful method is to chart and post your metric?s and update at predetermined intervals. This allows all team and non-team associates in the organization to see the progress of the solution.

References

(Bodwell Donald. (1996- 2000) High Performance Teams (On Line) http://rampages.onramp.net)

(Davis-Stitt, Carene Ph.D. Mediation Training Institute International http://www.mediationworks.com/mti/ct/davissti.htm)

Mayer, J.D., DiPaolo, M.T., & Salovey, P. (1990). Perceiving affective content in ambiguous visual stimuli: A component of emotional intelligence. Journal of Personality Assessment, 54, 772-781.

?(The Paragon Generation, May, 18, 1999. Teamwork. Paragon Supercharged Tips. WWW.PARAGON.COM)

Похожие работы