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Team Conflict Resolution Essay, Research Paper

Running head: CONFLICT RESOLUTION

Team Conflict Resolution

by

A paper submitted in partial fulfillment of the requirement of the requirement for the degree

Master of Arts

Human Resource Development

Table of Contents

Page 3 Purpose and introduction

Page 4 Acknowledge that conflict exists

Page 5 Identify the real conflict

Page 7 Hear all points of view

Page 7 Together explore ways to resolve the conflict

Page 9 Gain agreement on, and responsibility for , a solution

Page 10 Schedule a follow-up session to review the resolution

Abstract

Conflict in teams is inevitable, proper handling of conflict

can enhance a team?s performance. Team members deal with conflict in various ways. Some evade it, some face it objectively, and others let emotions take over! When members in the same team use a blend of these reactions, the outcome may be unfavorable and in most cases it will deteriorate the teams productivity. This work will address ways to effectively resolve conflict.

Team Conflict Resolution

Purpose

The purpose of this work is to demonstrate how groups

can benefit from conflict. Teams need to recognize that conflict exists. Find out what is the real issue. Listen to all points of view from all involved. As a team explore ways to come to a decision to resolve the conflict. Gain agreement on, and responsibility for implementing a solution. Schedule follow-up meetings to review the progress of the resolution.

Human beings deal with conflict in various ways. Some evade it, some face it objectively, and others let emotions take over! When members in the same team use a combination of these reactions, the outcome may be disastrous to the team. In most cases it will deteriorate the teams productivity. ?Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.? (Mediation Training Institute International http: www.mediationworks.com/mti/mam.htm)

?The following six items will help you build a mastery for team conflict resolution.

1.Acknowledge that conflict exists

2.Identify the real conflict

3.Hear all points of view

4.Together explore ways to resolve the conflict

5.Gain agreement on, and responsibility for , a solution

6. Schedule a follow-up session to review the resolution.?(The Paragon Generation, May, 18, 1999. Teamwork. Paragon Supercharged Tips. WWW.PARAGON.COM)

Conflict is often viewed as something teams should avoid. When we picture conflict, we often think about arguing, combative situations, and unpleasantness. Conflict is frequently viewed in negative ways, there are many positive paybacks conflict can generate for teams. To obtain these paybacks, a team must be ready to tackle conflict. Dealing openly with conflict has many benefits for the team and its members. The benefits are improved problem resolution, productivity, positive organizational changes, and personal development.

Conflict can help the team in producing better solutions because conflict will force groups to confront potential short comings in a solution. Conflict can help group members examine the details of the group?s goals, procedures, solutions to guarantee that the best choice for the group is selected.

?Managng conflict helps reduce the amount of time consumed on solutions that are not as effective and that might have a negative effect on the group’s productivity. By avoiding conflict, group members are more likely to become separated from the group and begin to slack off having an adverse effect on group productivity.? (The Paragon Generation, May, 18, 1999. Teamwork. Paragon Supercharged Tips. WWW.PARAGON.COM)

Conflict aids in categorizing possible problems resulting from responsibilities, assignments, and procedures in teams. By allowing conflict to crop up in a group, the group might find that the specific regulations, protocols, and procedures for doing tasks might not be best suited for the teams operation. Permitting conflict will allow a team the chance to change itself to obtain a better working team.

Conflict teaches folks what types of conflict styles are appropriate in an assortment of conflict situations. By dealing with conflict, team members can begin to learn how to use conflict styles to produce solutions to team conflict issues.

Addressing conflicts permits team members to vent their emotions, release stress, and tensions. By facing conflict together, team members have the potential to draw closer to other team members, which has a positive effect on the team.

?There are a number of helpful techniques that allow groups to identify the real conflict among their members. These include A straw poll, A go-round, small group discussions, and a fishbowl.

A straw poll is a non-binding vote on a proposal to determine the level of agreement of the individuals within the group. Straw polls have various drawbacks: it might cause group thinking to occur, suppress viewpoints that are in the minority, provide the sense of discord, or cause others to feel exclude from the group. Often, straw polls work best AFTER the group has discussed concerns of the proposal. When conducting a straw poll, individuals should not be counting who is for or against a specific proposal.

A go-round is designed to allow everyone in the room a moment to speak. In a go-round, each individual is yielded the floor to discuss the topic at hand. In a go-round, each individual states a position and explains their reasoning behind

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