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Depending of the size of your group, sometimes it is beneficial to break the group into small group discussions to allow individuals to express their ideas and concerns. A small group discussion is beneficial when a group is large, pressed for time and wants to explore the various views of the group. After small group discussion occurs, a member from each group summarizes their discussion to provide the larger group with an understanding of the various positions and ideas within the group. Small group discussions allow for a group to generate various positions available on a topic and help to lead discussions about the various concerns and issues rose by group members.

After various positions from group members have been identified, a fishbowl can be used to explore the ideas and concerns related to each position. In a fishbowl, representatives for each position are chosen to represent and explain their position and answer any concerns related to this position. A fishbowl is arranged to avoid repetitive arguments from appearing and to expedite the discussion. A fishbowl is beneficial because it allows all positions to be discussed without having to have everyone in the room overlap their ideas with everyone else. A fishbowl allows for a condensing of discussion of an issue but does not sacrifice the quality of the discussion.? (Donald Bodwell. (1996- 2000) High Performance Teams (On Line) http://rampages.onramp.net)

Make sure the team hears all points of view. All group members do not need to be present when every decision is being made, it is important for the group to determine which group members are essential for dealing with a specific problem. A general rule of thumb is to make sure that those individuals that are affected by the decision are present when the decision is being made. Make sure that all team members have input and have a chance to express their viewpoint on the issue. By having all members express their viewpoint and input into the resolution the team has ownership in the solution. ?When people become involved in the problem, they become significantly and sincerely committed to coming up with solutions to the problem.? (Stephen Covey)

As the team explores ways to resolve the conflict, focus on a win-win solution. Two ways to resolve a conflict are, compromise, and collaboration.

?In some cases, it is not possible for the goals of all the members to be met. The needs of the team and the task-related goals of the members may both be important, but not vital, to the participants. In such situations, a compromise is one way in which the conflict can be resolved. A compromise is characterized by give-and-take on the parts of all members. Participants may give in on one point in order to gain an advantage on another.? (Donald Bodwell. (1996- 2000) High Performance Teams (On Line) http://rampages.onramp. net)

Compromising involves negotiation, trade-offs, and a high degree of flexibility. ?People who can’t admit they are part of the problem, will never be part of its solution.?(Kenneth Kaye)

The team members in a compromise situation each get a little bit of what they want, but may not agree with the finished result and or product. In order to get what you want, you have to give something up in the process. ?This approach has a medium degree of focus on the task at hand, and medium focus on the personal relationships and feelings of the people.? (The Paragon Generation, May,18, 1999. Teamwork. Paragon Supercharged Tips. WWW.PARAGON.COM)

?There are two forms of compromise: firm and flexible. A firm orientation to compromise involves a competitive negotiating posture–while willing to compromise, the communicator still tries to maximize their gains and minimize costs. With a flexible orientation, the communicator adopts a cooperative negotiating posture, trying to insure that everyone gains as much as possible of what they want.? (Donald Bodwell. (1996- 2000) High Performance Teams (On Line) http://rampages.onramp.net)

Often, compromise produces a result that is less than ideal for the group. At other times, a compromise is the best a group can expect to achieve especially if individual team members are more committed to their own agendas than the teams agenda. Team members often view compromise as losing. Even though compromise requires a loss of specific elements of each person’s position, a compromise solution can still approximately resemble an ample portion of an individual’s primary position.

When the task, inter-personal and group well being are all important to team members they may choose to collaborate in solving the conflict facing them. Compromise is the most time consuming of the methods because it requires that team members debate the issues involved in the conflict and arrive at a solution that is acceptable to all. The purpose is to find a way to resolve the conflict so that the goals and interests of all of the team members are met. ?The significant problems we face cannot be solved at the same level of thinking we were at when we created them.? (Albert Einstein)

Collaboration is usually thought to be the best, but most difficult, way of handling conflict. A collaborative arrangement attempts to bring about a climate that will allow each team member to explore and comprehend the other team member?s position. It identifies areas where agreement exists and where there are differences assessing alternatives and choosing solutions that have the full support and commitment of both sides. This approach has a high degree of point of convergence on the task at hand, but with an equal accent on personal relationships

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