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variety of commitment levels to attitudes. Try changing a Japanese manager’s attitude. Ever seen it done before? Yeah, I saw it in a certain number of movies like” Mr. Baseball” or “Gung Ho”. These Japanese attitudes in these movies are fictional, but there are attitudes out there that come from beliefs that are as strong as, if not stronger than, the ones from Hollywood. It should be a good manager’s job to be able to decide whether a certain attitude will be easily changed or not. Once this is established, the balancing of techniques and timeliness must be applied. Attitudes cannot be changed drastically nor quickly. There is a reason why people have attitudes; it is a part of them. To change a person takes patience and lots and lots of skills, especially in a boss/employee relationship where it is more formal. Sometimes, all it takes is a warning in simple words to change an unfavorable attitude. This is most effective when it is an attitude which developed from shallow beliefs such as hitting that snooze button one too many times and getting to work ten minutes late almost everyday. The shallow belief here is that getting that ten extra minutes of sleep will make the body feel more refreshed and make it easier to get up to go to work on time or some other. Immediate action to an attitude is also important. Employees will go to extents of “testing” their boss. See what they could get away with. If they feel that their employer will not take action in the near future, then it is safe to assume that there will be some overflowing wastepaper baskets under a lot of desks. A manager must let an employee know right away when there is an unfavorable attitude. It is also imperative that the problem be stated clearly within the interests of the organization’s policy or rules. (Robbins, 1997) The employee must feel that the manager is taking action for the sake of the organization rather than a show of power. But here again is a situation that requires balance. This is explained more simply by giving the example of most people who cower at the sight of that motorcop who pulls them over and has a sense of power. Most people will not choose to demonstrate resistance when the cop comes up to the driver’s side window with his dark sunglasses. The cop knows this and does things like wear extra dark sunglasses and show ice-cold personality. Although this is not an ideal way to get an employee to play ball, a manager still must give an impression to the employee of a balance between a cop, a mentor, and a friend.

A Scooby Snack

Again, attitudes do not change overnight and require constant monitoring. There will be some resulting steps that are noticeable to the manager. Although these steps may not be the desired end state attitude, they still have to be commended either verbally or with action. Expectancy theory (Vroom) argues that an employee will be motivated to exert higher levels of effort when he or she believes that that effort will lead to a good performance appraisal. Along those lines, a manager would do well if he or she gives the employee a few acknowledgements when appropriate while the employee is in the process of changing an attitude.

Involvement in the organization is also a determinant in an employee’s attitude. An employee who doesn’t feel like part of the “team” will try just to meet the minimum levels of performance, while one who feels like he or she is an integral part will try to go over that standard. So management must consider each worker as equal importance to the organization.

Conclusion

Of course, every situation is different when it comes to attitudes. The techniques discussed are some recommendations and are situational. Management will find many cases and each case is somewhat unique. Can attitudes be changed? Yes, at least sometimes. What’s most difficult is sculpting a person’s attitude to fit a certain specific need. Anyone can go up to a person with a good attitude and change it into a bad one. That’s easy. Yet, sometimes, that’s what may be needed for an organization. I’ll close with an example of this from my own personal experience.

I recently had two employees working for me, but these two were husband and wife. Even though I may like the husband employee working for me, I may not like the wife employee to work for me. This was exactly the case. I hated that girl for professional and personal reasons, but couldn’t really fire her for two reasons. First, if she leaves, then he leaves. Second, she really liked the type of work she was doing for my business, and it is this second reason that I changed. Of course, if an employee likes the work that they are doing then it is an advantage to the organization, but I felt that I had to make her believe that she really didn’t like working at my store so that she leaves on her own terms. This way, I get rid of her without loosing the husband employee. To make a long story short, I don’t believe a small business should hire a married couple due to problems which can arise from personal feelings (If just one of the two employees find a disagreeable situation, then the other will be enticed to follow. Now, there is double the problem.), but in the beginning, I had no choice since she wanted to tag along. Her husband was the prime choice for my store due to his extensive knowledge and experience in this field, and for the amount of pay that he was willing to take, I wasn’t willing to give up that opportunity. So lesson well learned.



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