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- С. 130-135.Ter-Minasova S. Language and межкультурная communication. - М.: Word, 2000 - 624 c. Scraps of А. К. KPI and motivation of personnel. Complete collection of practical instruments. it is эксмо, 2010. - 160 p. - ISBN 978-5-699-37901-9 Mark А. Huzlid, Dave Ulrih, Brian I. BekkerБ, Measuring of effectiveness of work of HR -department. People, strategy and productivity = of The HR Scorecard Linking People, Strategy, and Performance. - М.: "Williams", 2007. - С. 304. — ISBN 1-57851-136-4